Post delivery quality issues

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Re: Post delivery quality issues

Post by Admin on Wed Jun 26, 2013 3:48 am

James, if you refer to the first posting, that was my first complaint. It's unacceptable for a comfortable cruiser of this class to experience wind noise at that speed. Maybe at above 150k my, yes but not anything below. 

Send it back to audi and get them to realign the doors of the affected side(s). Caution though that you may need to make a 2 week advance booking to send it in and probably have to leave the car for a few days

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Re: Post delivery quality issues

Post by jamessd on Tue Jun 25, 2013 9:48 pm

Does anyone has problems with wind noise when the speed is above 100km?
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Re: Post delivery quality issues

Post by Admin on Tue Jun 25, 2013 7:47 pm

Don't put your hopes too high mate. I've also listed the suspension noise over bumpy roads with them. They claimed to have lubricated the affected parts, came back again albeit lesser noise which I'll live with for time being till the next service 

And yes, mine was also diagnosed at glenmarie. However, do share if they have finally found a solution

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Re: Post delivery quality issues

Post by genkis3 on Tue Jun 25, 2013 7:32 pm

mine also had some probs... 

suspension noise over bump.
click click sound from underneath on uneven road.
weird noise from engine bay when changing gear from 2 to 1st gear.

went to penang SA twice and probs remain. so i drove to glenmaria and put my car there for 1week... hopefully they can solve the probs when i get it next week.

they need to train more skilled technician for their branch...

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Post delivery quality issues

Post by Admin on Tue Jun 25, 2013 7:08 pm

Notwithstanding its German birth origin, I had three minor issues post delivery

- excessive wind noise above 90kmh from drivers door area and exterior noise intruding into the cabin - realigned the doors

- tok tok noise from the steering wheel when turning - lubricated the column

- the laminate film or stone guard on front passenger door started bubbling, to which euromobil disclaimed warranty for being an external component.  I gave them a piece of my mind for the obvious workman defect where it wasn't installed properly.  After demanding to see the manager, they say they will order that piece of film for me.  

- rechecked wheel alignment

Euromobil service really sucks.  For the 3 minor issues above, I had to leave the car there for 4 days without an offer of a courtesy car.

When Audi Singapore called to check on my buying experience, I in turn gave them hell of a rating, literally.

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