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Rubber trim discoloring.

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SJohn
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Post by kcho Mon Jun 02, 2014 7:00 am

My car had the first service done last week in Juru.
I brought up this problem, the service adviser said the HQ had told them not to replace the rubber rim at the moment, until an improved version available.

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Post by Admin Thu May 29, 2014 5:42 pm

I've got a standard reply from Audi AG that they are looking into my complaint yesterday. So far, no follow up calls from them yet.

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Post by jan999 Thu May 29, 2014 12:23 pm

honestly, this white spot thing happended on my F30 320i as well. but the entire car kena inclusicve of the windows trim. that was the worst i ever seen.

i bought some rubber trim conditioner, wipe it off and it seems ok to me after that. but need to do every after 2-3 weeks.

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Post by walkman Tue May 27, 2014 4:24 pm

Nowadays, I always follow up my complaints to local retailers with email to the HQs. Usually, I get very quick and positive responses. Sometime, I'll post my complaints on their FaceBook timeline.
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Post by Admin Tue May 27, 2014 3:51 pm

I sent my car for service last week and complained about the water stains on the rubber seals. After one week, Audi KL replied me that they have no record of that item being replaced under warranty.

I find that explanation utterly unacceptable but they won't budge and insisting that Audi Malaysia HQ has no record of that item covered not replaced yet

I've followed bro walkman's advice and written to Audi AG this morning and awaiting their reply.

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Post by walkman Fri May 02, 2014 7:34 am

Audi Juru has replaced the rubber seal. It took less than 30 mins. The service manager says it is the same material, so the white spots may happen again.
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Post by lantisboy Fri Apr 25, 2014 6:38 am

Thanks,  Very Happy 
walkman wrote:service@audi.de

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Post by walkman Thu Apr 24, 2014 3:44 pm

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Post by lantisboy Thu Apr 24, 2014 12:04 pm

Hi walkman,

mind to share which email did you send to?

mine having the same problems.

Thanks,
walkman wrote:Greetings,
I've wrote a complaint about this directly to Audi AG. They replied me immediately the next working day through e-mail. A couple days later, Euromobil customer care contacted me through e-mail, asking for details; and was followed by a service personal from Audi Juru. Just last wednesday, he confirms that Audi will replace this under warranty and the parts will arrive in 2-3 weeks time. Lets see how it goes then. I'll keep you guys posted.

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Post by walkman Sun Apr 20, 2014 1:06 pm

Greetings,
I've wrote a complaint about this directly to Audi AG. They replied me immediately the next working day through e-mail. A couple days later, Euromobil customer care contacted me through e-mail, asking for details; and was followed by a service personal from Audi Juru. Just last wednesday, he confirms that Audi will replace this under warranty and the parts will arrive in 2-3 weeks time. Lets see how it goes then. I'll keep you guys posted.
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Post by Admin Sat Apr 19, 2014 7:42 am

Yep, mine has the water spot stains too. Wonder if anyone has complained about this during their service intervals?

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Post by kcho Thu Apr 17, 2014 11:35 am

mine have the similar problem.
I tried to get rid of the white spots by rubbing with soft cloth......I was wrong, the rubber was scratch, it is worst then.

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Post by Screwu Wed Apr 02, 2014 5:16 pm

I don't think so guys, but I might be wrong. I think the discoloration/spots are from the polish/chemicals that you or your detailer use on the car. When I sent my car for detailing, they taped all the rubber and chrome parts before applying anything on the car.
So far, no spots/discoloration on mine

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Post by walkman Wed Apr 02, 2014 4:15 pm

If this common, probably we can make class action claim against Audi!
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Post by SJohn Wed Apr 02, 2014 3:45 pm

Yup mine too, it seems common for audi.
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Post by walkman Wed Apr 02, 2014 9:11 am

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Post by Screwu Wed Apr 02, 2014 8:18 am

Any pix bro?

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Post by walkman Wed Apr 02, 2014 7:21 am

Greetings, please look at your windscreen rubber surround at the A frame. Mine have white spots and discolored. According to my detailed, it's common among all audi. Any comment?
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