Rubber trim discoloring.

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Re: Rubber trim discoloring.

Post by kcho on Mon Jun 02, 2014 7:00 am

My car had the first service done last week in Juru.
I brought up this problem, the service adviser said the HQ had told them not to replace the rubber rim at the moment, until an improved version available.

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Re: Rubber trim discoloring.

Post by Admin on Thu May 29, 2014 5:42 pm

I've got a standard reply from Audi AG that they are looking into my complaint yesterday. So far, no follow up calls from them yet.

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Re: Rubber trim discoloring.

Post by jan999 on Thu May 29, 2014 12:23 pm

honestly, this white spot thing happended on my F30 320i as well. but the entire car kena inclusicve of the windows trim. that was the worst i ever seen.

i bought some rubber trim conditioner, wipe it off and it seems ok to me after that. but need to do every after 2-3 weeks.

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Re: Rubber trim discoloring.

Post by walkman on Tue May 27, 2014 4:24 pm

Nowadays, I always follow up my complaints to local retailers with email to the HQs. Usually, I get very quick and positive responses. Sometime, I'll post my complaints on their FaceBook timeline.
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Re: Rubber trim discoloring.

Post by Admin on Tue May 27, 2014 3:51 pm

I sent my car for service last week and complained about the water stains on the rubber seals. After one week, Audi KL replied me that they have no record of that item being replaced under warranty.

I find that explanation utterly unacceptable but they won't budge and insisting that Audi Malaysia HQ has no record of that item covered not replaced yet

I've followed bro walkman's advice and written to Audi AG this morning and awaiting their reply.

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Re: Rubber trim discoloring.

Post by walkman on Fri May 02, 2014 7:34 am

Audi Juru has replaced the rubber seal. It took less than 30 mins. The service manager says it is the same material, so the white spots may happen again.
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Re: Rubber trim discoloring.

Post by lantisboy on Fri Apr 25, 2014 6:38 am

Thanks,  Very Happy 
walkman wrote:service@audi.de

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Re: Rubber trim discoloring.

Post by walkman on Thu Apr 24, 2014 3:44 pm

service@audi.de
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Re: Rubber trim discoloring.

Post by lantisboy on Thu Apr 24, 2014 12:04 pm

Hi walkman,

mind to share which email did you send to?

mine having the same problems.

Thanks,
walkman wrote:Greetings,
I've wrote a complaint about this directly to Audi AG. They replied me immediately the next working day through e-mail. A couple days later, Euromobil customer care contacted me through e-mail, asking for details; and was followed by a service personal from Audi Juru. Just last wednesday, he confirms that Audi will replace this under warranty and the parts will arrive in 2-3 weeks time. Lets see how it goes then. I'll keep you guys posted.

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Re: Rubber trim discoloring.

Post by walkman on Sun Apr 20, 2014 1:06 pm

Greetings,
I've wrote a complaint about this directly to Audi AG. They replied me immediately the next working day through e-mail. A couple days later, Euromobil customer care contacted me through e-mail, asking for details; and was followed by a service personal from Audi Juru. Just last wednesday, he confirms that Audi will replace this under warranty and the parts will arrive in 2-3 weeks time. Lets see how it goes then. I'll keep you guys posted.
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Re: Rubber trim discoloring.

Post by Admin on Sat Apr 19, 2014 7:42 am

Yep, mine has the water spot stains too. Wonder if anyone has complained about this during their service intervals?

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Re: Rubber trim discoloring.

Post by kcho on Thu Apr 17, 2014 11:35 am

mine have the similar problem.
I tried to get rid of the white spots by rubbing with soft cloth......I was wrong, the rubber was scratch, it is worst then.

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Re: Rubber trim discoloring.

Post by Screwu on Wed Apr 02, 2014 5:16 pm

I don't think so guys, but I might be wrong. I think the discoloration/spots are from the polish/chemicals that you or your detailer use on the car. When I sent my car for detailing, they taped all the rubber and chrome parts before applying anything on the car.
So far, no spots/discoloration on mine

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Re: Rubber trim discoloring.

Post by walkman on Wed Apr 02, 2014 4:15 pm

If this common, probably we can make class action claim against Audi!
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Re: Rubber trim discoloring.

Post by SJohn on Wed Apr 02, 2014 3:45 pm

Yup mine too, it seems common for audi.
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Re: Rubber trim discoloring.

Post by walkman on Wed Apr 02, 2014 9:11 am

https://www.dropbox.com/s/esgg58vwq9ex2ts/Photo%2019-3-14%2017%2024%2044.jpg
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Re: Rubber trim discoloring.

Post by Screwu on Wed Apr 02, 2014 8:18 am

Any pix bro?

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Rubber trim discoloring.

Post by walkman on Wed Apr 02, 2014 7:21 am

Greetings, please look at your windscreen rubber surround at the A frame. Mine have white spots and discolored. According to my detailed, it's common among all audi. Any comment?
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Re: Rubber trim discoloring.

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